In this section, you’ll find all the information you need related to delivery and prices. If you have any questions, you can contact our customer service department.
Prices
You can find all the information related to orders with shipping costs below:
Opticalh reserves the right to request the client to pay an amount higher than that in the shopping cart if the delivery takes place in a remote area included as a remote area in the shipping policies of DHL and/or Correos.
All shipments other than DHL or express that exceed 249€ are free of charge.
| Delivery to Spain | ||
| Kg | Normal | Express |
| Up to 500g | €10 | €12,50 |
| Up to 1kg | €10 | €15,00 |
| More than 1kg | €10 | €18,00 |
All shipments other than DHL or express that exceed 249€ are free of charge.
| Delivery to Europe | ||
| Kg | Zone A | |
| Normal | Express | |
| Up to 500g | €10 | €12,50 |
| Up to 1kg | €10 | €15,00 |
| More than1 kg | €10 | €18,00 |
EUROPE ZONE A: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Sweden, United Kingdom.
| Delivery to Europe | ||
| Kg | Zone B | |
| Normal | Express | |
| Up to 500g | €10 | €42.44 |
| Up to 1kg | €10 | €46.40 |
| More than 1kg | €10 | €49.64 |
EUROPE ZONE B: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Greenland, Hungary, Faroe Islands, Isle of Man, Latvia, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Romania, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine and Vatican City.
All shipments other than DHL or express that exceed 249€ are free of charge.
| Delivery to Africa, Asia, Oceania and America | ||
| Kg | Normal | Express |
| Up to 500g | €31.68 | €43.64 |
| Up to 1kg | €34.20 | €46.40 |
| More than 1kg | €38.16 | €51.68 |
Delivery time
Once an order is shipped, delivery is estimated to take between 5 and 10 days.
Please note that delivery time may vary depending on the availability of the glasses.
Items marked as “PRODUCT IN STOCK. IMMEDIATE SHIPPING” are shipped same-day, except on weekends and holidays.
When the product is listed as “PRODUCT AVAILABLE FOR ORDER”, we’ll have to order it from the manufacturer. In such cases, the estimated delivery time is between 15 and 20 working days (not including weekends or holidays).
In specific cases, delivery times may be extended due to high demand for certain models.
After receiving the product in our warehouse, it will be immediately prepared for shipping to your home.
If you purchase glasses that are in stock and your order includes prescription lenses, the typical delivery time frame will be between 5 and 12 days. If the glasses need to be ordered from the factory, it can take between 15 and 20 days.
Prescription glasses with special requirements or parameters – such as: high, progressive or therapeutic lens prescriptions, or those with specific treatments – may take longer to manufacture, which will as a result increase the total delivery time.
The delivery time for simple prescription contact lenses is usually between 5 and 12 days. For custom-made contact lenses, it can take between 15 and 20 days.
Customs tax
All our prices for European Union countries include the corresponding taxes and fees. In the exceptional case that any amount may be required, Optical H will reimburse the customer.
It is rare, but on some occasions, the authorities in your country may ask you to pay a small amount as import tax. This amount is not included in the final price of the product.
It will be the courier company who will inform you if payment is required.
We will refund this amount for shipments to the European Union, United States and Australia as long as you have not chosen the DHL or express shipping option.
If you have any questions you can contact our customer service and we will help you.
Order tracking
We currently manage shipments through DHL and the national postal service Correos.
When your order is ready and processed with the relevant shipping company, we’ll email you with the delivery tracking information.
You can track the order from your user profile on our website, through the courier company, or by contacting our customer service.
If the delivery is being handled by Correos, you can also track the order shipping status by entering the tracking number on their website (You should also be able to track it on your national postal service's website).
