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PAYMENTS, SHIPMENTS AND RETURNS

I. PURCHASE PROCESS

To make purchases in our online store, you must be a registered user, for what you need to be over 18 and be in full possession of your faculties to sign any contract, in agreement with the Spanish and the European law. After creating a profile, you can browse through our website, choose the items you want and add them to your shopping cart. When you have finished shopping, you should choose a payment method, type of delivery and destination for the package. Once the transaction is completed, you will receive a confirmation email of the transaction with the details of the purchased products, the shipping and a link to these purchase conditions.

II. PRICES

OPTICAL H keeps the prices for its products up to date; they include IGIC (Canarian Added Value Tax). Next to the photo of each of our products, you will find the final price. Likewise, on the bill that we will send to you via email, detailed item price, shipping costs and taxes will be explained. The price does not include customs fees.

III. PAYMENT METHODS

OPTICAL H offers various payment methods at your disposal You can pay your purchases through:

  • PayPal
  • Bank transfer
  • Credit card (POS, Point Of Sales)
  • Sofort

IV. SHIPMENT

The order shipment will be made according to the product availability and/or its special features. At the moment of adding the product, the customer will know if it is in stock or if it has particular purchase or shipping characteristics.

Items in stock and immediately available are shipped after confirmation of the transaction, on Tuesdays and Fridays of each week. In case of being a holiday, we will ship the order in the next working day.

Delivery times for items that are not immediately available or out of stock will be indicated at the checkout. If you have any questions, please contact us and we will inform you in this regard.

Orders are shipped via courier companies such as Correos. You will receive a code to track your package until it reaches the international distribution center. Then an equivalent courier (DHL, USPS, La Poste, Royal Mail, etc.) will deliver your package to the address you have provided.

Costs and delivery time:

DestinationProduct in stock. Fast shipping!Product available for orders.
Europe 7-12 days 12-19 days
Africa, Asia, America, Oceania 10-15 days 14-22 days
Spain & Andorra 2-5 days 8-12 days
Canary Islands 48h / 72h 4-6 days

Shipments to Europe

Free shipping costs for purchases over 149 €!

 Zone A1Zone B2Morocco
Up to 1kg 14.95 € 15,51 € 27,32 €
Up to 2kg 23,47 € 23,47 € 30,91 €
Up to 3kg 30,62 € 34,50 € 34,50 €
Up to 4kg 33,30 € 38,09 € 38,09 €
Up to 5kg 35,98 € 41,68 € 41,68 €

  1. EUROPE ZONE A: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Lithuania, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.
  2. EUROPE ZONE B: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Czech Republic, Croatia, Estonia, Faroe Islands, Greenland, Hungary, Isle of Man, Latvia, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Poland, Romania, Russian Federation, San Marino, Serbia, Turkey, Ukraine and Vatican City.

Shipments to Africa, Asia, Oceania and America

Free shipping costs for purchases over 149 €!

 Africa*Asia and OceaniaAmerica
Up to 1kg 21,63 € 22,15 € 20,60 €
Up to 2kg 26,70 € 27,22 € 25,67 €
Up to 3kg 31,77 € 32,29 € 30,74 €
Up to 4kg 36,84 € 37,36 € 42,43 €
Up to 5kg 41,91 € 42,43 € 40,88 €

*It does not include Morocco (see Europe).

Shipments inside Spain

Free shipping costs for purchases over 129 €!

KgEuros
Up to 1kg 6,95 €
Up to 2kg 7,45 €
Up to 5kg 9,00 €
Up to 10kg 10,30 €
Up to 15kg 13,30 €

V. CHANGES

In cases where the item has any damage, or that the specific characteristics available for selection were not the chosen ones, you can request a change. Likewise, if you want to change an item for personal preferences, you can do it.

We will not offer any changes or refunds for prescription lenses unless they show any problem caused during the manufacturing process. Please contact us directly to avoid any kind of problems in your order.

To make any change, you must contact us no later than 14 days after delivery arrival. You can write to info@opticalh.com.

  • By damage or flaw we don’t understand a scratch in the packaging or similar problems.
  • In cases where the item has any damage, or that the specific characteristics available for selection were not the chosen ones, you can request a change and OPTICAL H will pay for both the return expenses and the new shipping costs.
  • If you request a product change due to personal choices that weren’t made clear at the purchase time, or any change colour or specific feature, shipping costs shall be borne by the purchaser.
  • Handling and cancellation charges may be added to those orders that are returned due to personal preferences of the customer and not because of manufacturing errors or our mistake when sending them.

VI. WITHDRAWALS AND RETURNS

Withdrawal rights:

You have the right to withdraw the purchase within a period not exceeding 14 days from the receipt of the product without having to explain yourself.

The withdrawal period deadline will finish after 14 days after you or a third party of your trust, different from the certified transporter, purchased the goods at our online store.

To exercise your withdrawal rights, you should inform us about your decision to withdraw the purchase by means of an unambiguous declaration of your intentions, for example, a letter sent by mail, fax or email; we suggest you contact us via email at info@opticalh.com.

To adjust to the withdrawal period, it’s sufficient if the communication related to your exercise of this right is sent to us before the withdrawal period finishes.

Withdrawal consequences:
In case you decide to exercise your withdrawal rights, we will give you a full refund of all the payments we received from you except for the shipping costs, without any delay, and, in any case, at the latest, 14 days after the date you informed us you wanted to withdraw your purchase. We can hold the refund until we have received the items. We will proceed to make that refund using the same payment method as you did for the initial purchase, unless you have specific the payment method you want for the refund; in any case, it won’t mean any extra expenses related to the refund. You should return the items in person or by mail to OPTICAL H address, without any unjustified delay, and in any case, at the latest, 14 days after the date you informed us you wanted to withdraw your purchase. It will be considered that the withdrawal period finishes if the items are returned before the end of that period. The product must be returned in perfect condition and in its original packaging. Once we have checked the proper condition of the item, we will proceed to refund the money. *Shipping costs related to returns due to withdrawal of the purchase are borne by the buyer.

CANCELLATIONS
OPTICAL H will send the products according to the periods stated above, always at the highest speed possible. In case of cancellation of the order when it has already been sent, the cost of return will be paid by the buyer.

MONEY REFUND FOR WITHDRAWAL OR CANCELLATION
All money refunds, no matter whether they are done by exercise of the withdrawal rights or by cancelations of purchases, will be done using the same payment method as you did for the initial purchase. If a canceled order includes products requested to factory, a fee will be applied for management and cancellation expenses.

VII. APPLICABLE LAW

The purchasing system is subject to the legislation in force in Spain. In the event of any conflict or discrepancy arise, the Courts who will hear the case would be those established by the applicable legal rules, which, in the case of final consumers, will be the address of the purchaser or the place of performance of the obligation. If the purchaser is domiciled outside Spain, or if the purchase is made by a company, both parties expressly waive any other jurisdiction, submitting to the Courts of Santa Cruz de Tenerife.



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